Frequently Asked Questions

Yes. Notes are private by default and require an account and appropriate permissions to view. This ensures your family's stories remain secure and are only accessible to the people you choose. Creating an account is free and takes less than a minute.

After signing up, click 'Compose Note' from your dashboard. Choose between text, audio, or video. Text notes are the most popular and easiest to start with—just give it a title and write your message. You can add images and schedule delivery in the next steps.

Yes! You get full access to create and manage text notes for free. Audio and video notes require a premium subscription, which includes a 30-day free trial so you can test all features risk-free.

Absolutely. Our Timed Delivery feature lets you schedule notes for specific dates (birthdays, graduations, anniversaries) or life events. You can even schedule messages for decades in the future—they'll be delivered exactly when you specify.

Life Timeline is an interactive visual timeline of your life story. Add milestones, memories, and important moments with dates, descriptions, and photos. It's perfect for organizing your legacy chronologically and helps family members understand your life journey at a glance. Available with premium subscription.

Our AI Idea Generator helps overcome writer's block by suggesting personalized note ideas based on your relationships and occasions. It can help you craft meaningful messages, suggest topics you might not have considered, and even assist with tone and structure. The AI learns from your preferences to provide increasingly relevant suggestions.

Yes! You can attach up to 5 supporting documents per note. Supported formats include PDF, TXT, DOCX, and XLSX files. This is perfect for sharing important documents like family recipes, legal documents, instructions, or reference materials alongside your message.

Audio: MP3, WAV, OGG, WebM, M4A (max 10MB). Video: MP4, WebM, OGG, AVI, MOV (max 50MB). Images: JPG, PNG, GIF (max 5MB). Documents: PDF, TXT, DOCX, XLSX (max 20MB each, up to 5 per note). File size limits are shown when you upload.

Go to Heir → Your Heir in the menu or click the Add Heir button on your dashboard. Your heir can publish (but never read) your private notes if you become inactive, ensuring your legacy reaches your family even if you can't deliver it yourself. Your heir cannot access note content—they can only trigger delivery to intended recipients.

If you designate a trusted heir, they can trigger the release of your After Passing notes to your family if you become inactive. Your heir never sees the content—they only facilitate delivery. This ensures your important messages reach loved ones even if you're unable to send them yourself.

Your data is stored on secure cloud infrastructure with SOC 2 Type II certification. We use encryption for data storage and secure transmission with TLS/SSL. Access controls and email verification ensure only authorized family members can access your notes.

Only people you explicitly share with. Notes are private by default. You control exactly who has access to each note, and you can revoke access at any time. We never share your data with advertisers or third parties.

Yes. Your documents are kept in secure cloud storage and can only be opened through a private link created on demand just for you or the family members you choose. These links expire after a short time, so no one else can use them.

No. Your heir can only trigger the delivery of After Passing notes to intended recipients—they never see the content. This ensures your privacy is maintained while still providing a safety mechanism for message delivery if something happens to you.

The free plan includes unlimited view, 5 text notes creation, being a heir to someone. It's perfect for preserving written memories and messages for the future. Trial premium access is available for 30 days to test all features.

Premium adds unlimited notes (text, audio, video), AI Idea Generator for writing assistance, Life Timeline to organize your life story, trusted heir protection, document uploads (up to 5 per note), advanced search, and priority support. Starting at ~$4/month or $50/year (save 17%).

Absolutely. No long-term contracts. Cancel anytime from your account settings. If you cancel, you'll have access until the end of your billing period, and your data remains accessible (you can downgrade to free instead of canceling).

All your uploaded documents remain accessible even if you downgrade to free. You can view and download them anytime. However, you won't be able to upload new documents to notes until you resubscribe to premium.

Life Timeline lets you create a visual, chronological story of your life. Add events with dates, titles, descriptions, and photos. Events are automatically organized by date and displayed on an interactive timeline. You can even link related notes to timeline events.

Yes! Each timeline event can include one main photo that appears on the timeline. This helps bring your memories to life and makes your timeline more engaging for family members who view it.